Hey there! Remember the days when shopping online felt impersonal? So did we. That’s why at Modecout, every email you send lands directly in our inbox—no bots, no automated replies. Just real people who care. Fun fact: Our founder, Sarah, still replies to at least 10 customer emails every morning with her coffee. It’s her little ritual.
Honestly, we’ve all been frustrated by cookie-cutter responses. Maybe you’ve had that "wait, did anyone even read my message?" moment. We get it. That’s why when you reach out, expect replies that sound human—because they are. Last month, a customer’s feedback about our sizing charts led to a complete redesign. Turns out, she was onto something!
P.S. Need help ASAP? Our Live Chat (bottom right corner) is manned by actual staff, not AI. Though we do have a office dog named Pixel who occasionally "helps" by napping on the keyboard.
Look, we won’t sugarcoat it—you’ve got options. But here’s what makes us different: that vintage jacket you returned last week? It’s now part of our "pre-loved" collection because you suggested it. Crazy how one email can spark change, right? So go ahead, tell us what’s on your mind. Who knows—your idea might just become our next big thing.
P.P.S. If you’re reading this at 2am, don’t worry—we’ve all been there. Just know your midnight musings are always welcome.
