You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, a full refund will be issued to your original payment method. Please note that cancellations cannot be processed after your order has entered the shipping process. To cancel an order, please contact our customer service team immediately after placing your order.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide the original receipt or proof of purchase. Items that are damaged, altered, or missing parts will not be accepted for return.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be processed. Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
Upon approval of your return, your refund will be processed within 7-10 business days. The refund will be issued to your original payment method. Please note that shipping costs are non-refundable, and you will be responsible for return shipping fees unless the return is due to our error (e.g., wrong item shipped or defective product).
Depending on your financial institution, it may take additional time for the refund to appear in your account after we have processed it. We recommend contacting your bank or credit card company if you have questions about their processing times.
If you have not received your refund within the expected timeframe, please first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you have completed these steps and still have not received your refund, please contact us immediately for further assistance.
We will investigate any reported issues with refunds and work diligently to resolve them. Please have your order number and payment details ready when contacting us about a missing refund.
If you have any questions about our Return & Refund Policy, please do not hesitate to contact us:
Company Name: [email protected]
Address: 2372 Griffin Street, Tempe, Arizona
E-mail: modecout
Phone: +1602-330-6335
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (MST), to assist you with any questions or concerns regarding returns or refunds.
